Clients ask me “what is a CDN?” more often than almost any other hosting question, and my...
Every few months, a CFO or operations director asks me some version of the SD-WAN vs MPLS...
Early in my IT asset management career, the first real audit I ran turned up 41 laptops...
The worst recovery I ever worked on started with a voicemail at 2:14 in the morning. A...
The ticket that bothers me most is not “the core switch is down.” That one is easy....
Every few months a client sends me a link to a sleek three pack of mesh nodes...
What is BGP, and why should anyone outside the server room care about it? As a network...
Every week, someone asks me to settle the IPv4 vs IPv6 debate, and my answer usually starts...
Early in my career, a senior engineer gave me a lesson about how DNS works that I...
Every few months I sit in a meeting where the help desk vs service desk distinction gets...